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  • Sector: Communications / Telecoms Date Added: 14/01/20

    This job has expired. You can always search our other jobs.

    1st Line Support, Network Analyst, Service Desk, Data Centre (987638215431)

    Location: Chippenham, England  |  Contract Type: Permanent  |   |  Salary: £18,000 - £25,000

    Job description

    My client a leading IT solutions provider are seeking to recruit a 1st Line Support Engineer/Data Centre Engineer and you will bring the below skill set:

    You must live within 30 minutes of Corsham and Chippenham

    The role will provide:

    *Remote Hands support capability within data centre environments, carrying out operational tasks as directed by authorised or customer personnel. These activities will include:

    oPower Cycle equipment
    oCabling Checks, installation and replacement of patch cables
    oEquipment relocations and installation of new equipment (servers. Switches etc.)
    oSetting dip-switches / pushing buttons etc.
    oReplacement of field serviceable parts (e.g. hard drives, power supplies)
    oInstallation, update or reload of Operating Systems
    oAttach / insert removable devices such USB drives and tape media
    oMonitoring equipment status
    oGoods In/Out services for deliveries
    oAdjust/add network configurations
    oManaged reboots, service restarts and software updates (windows and Linux)
    oSupervision of pre-authorised 3rd party visits
    oBasic troubleshooting skills such as applying loopbacks on carrier equipment
    oDocumentation of rack diagrams after device installations/removals
    o1st line call handling, response and management, escalating to the Back-line team where necessary.
    oManagement of virtual machines through remote desktop services and Cloud portals
    oUser account creation in Active Directory and password resets, group policy etc.

    The role will suit a motivated individual with an ambition to build a career in IT. The opportunities for growth and development in this role are substantia as out client itself continues to grow and develop.

    The role will require someone with a considerable degree of common sense, potential for technical acumen and the ability to work with a minimum of supervision.

    2Key Responsibilities

    The key responsibilities of this role are:

    *Undertake operational support tasks as directed by authorised or customer personnel
    *Receiving, logging and managing calls from customers
    *Front-line support - troubleshooting of basic technical infrastructure issues
    *Escalate unresolved calls to the Back-line support team or the on-call engineer
    *Log all calls in the Service Desk Call Logging system
    *Take ownership of customer issues and follow up the status of issues on behalf of the customer and communicate progress in a timely manner
    *Ensure customer Service Level Agreements (SLAs) are met
    *To maintain a high degree of customer service for all support queries and adhere to all service management principles

    PLEASE NOTE: The responsibilities outlined above for this position are not an exhaustive list and the individual may be required to perform additional or alternative duties / tasks commensurate with this role.

    Professional and Operational Experience

    *Excellent communication skills and telephone manner
    *Excellent organisational skills
    *Incident Management experience - Managing incidents including business expectations and communication
    *You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
    *Comply with, respect and adopt professional standards, procedures, policies, work ethics and principles

    *To be eligible to obtain full UK (SC) Security Clearance


    Skills

    Benefits

    • Benefits

     

    You can't apply for this job as it has expired.

    Consultant

    Consultant Photo

    Simon Gukhool
    Managing Consultant


    Email me about this role
    Telephone: +44 (0) 117 922 7000


    Read more about me

    Simon is very knowledgeable in the IT industry and is a very pleasant and easy going person. I really felt comfortable chatting to him whilst I was looking for a new position and he comes across really well. He was able to offer his experience but wasn't a pushy recruitment consultant which more often than not you find these days. He was able to answer all questions that I had and possesses outstanding communication skills which helped by his happy going personality. If I was looking for a new position my first port of call would be too contact Simon. This also applies for when I am hiring new staff. I know I can trust his judgement and his awareness of service managers to be able to find suitable and reliable candidates. Simon's Client
 

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