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  • Sector: Public Sector Date Added: 08/11/19

    Relationship Manager (busirelma)

    Location: London, England  |  Contract Type: Contract  |   |  Salary: £550 - £650 / day

    Job description

    Relationship Manager / London / 12 month contract / £550/£650 PD / Outside IR35 / Immediate / GDS

    My client, a large government body, has an immediate need for a relationship manager to join their team on an initial 12 month contract. The successful candidate will have an extensive background in working directly for Government Bodies and an ITIL expert.

    The role is to manage the service portfolio to ensure customer satisfaction to the highest level, to maintain customer relationships, engage in supplier management and help develop and oversee a service integrator framework. This includes all aspects of the relationship management between all parties and developing the processes, activities and monitoring requirements to ensure customer success. The role is expected to continually review, challenge and modify these aspects to make the discipline mature and well-run. The Relationship Manager will be part of a service management team and will be expected to contribute and cover for other roles within it.

    Essential skills and experience

    5+ years experience of ITIL practices
    5+ years experience of service portfolio management
    5+ years experience of consulting in service implementation and continual service improvement
    Deep understanding of ITIL practices
    Previous in-depth experience of customer and stakeholder relationship management
    Previous in-depth experience of supplier management
    Previous in-depth experience of service integration and management
    Previous in-depth experience of performing CSI on own practices
    Experience of deputising in other service management roles

    Nice-to-have skills and experience

    ITIL qualified (version and level required)
    Experience of other ITIL practices
    SIAM qualified

    People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy.

    People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.


    Skills

    • ITIL
    • Business Relationship Manager

    Benefits

     

    Apply For This Job

    Consultant

    Consultant Photo

    Jack Williams
    Principal Consultant


    Email me about this role
    Telephone: +44 (0) 117 922 7000


    Read more about me

 

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