Customer Support Engineer (Azure / Billings)

Contract Support Engineer

Remote

Azure | Technical Support | Global Technology Giant | Billing

Experis are delighted to be working with A global technology leader who is currently hiring for 5x Azure support engineers to be working within their billing and subscriptions team. This will involve helping their customers and partners via multi-channel communication.

About the role:

You will be an important member of a team responsible for providing constantly outstanding experience to their enterprise customers. From problem identification to full resolution, you own and manage the customer experience. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management.

Your day-to-day job is to identify, analyse, and resolve Billing-related issues, either on their own or by involving colleagues. It requires excellent communication and service skills. Successful candidates will demonstrate strong accountability, customer obsession, analytical skills, and the ability to manage critical situations.

Overview of the contract details for the role:

Pay: Salary Equivalent of £40,000 – £45,000

Location: Remote, must be UK based

Duration: 18 months initial contract

Start date: ASAP

Responsibilities:

• Resolve complex customer Billing issues that may involve several cloud technologies (Azure, SQL Azure, AppFabric, etc.) and scenarios such as service availability, quality, outage management, subscription management, and correlation of usage and charges.
• Effective use of collaboration and troubleshooting skills within and across teams.
• Quickly identify cases that require escalation (either technically or strategically).
• Create and maintain incident management requests to product group/engineering group.
• Drive customer communications (by phone and email – phone is recommended), make follow-ups on the assigned tickets and effectively engage necessary stakeholders who can assist.
• Write high quality case notes so they can support customers as a team, and customers do not need to repeat themselves. Ensure your colleagues can fully understand case progression without needing to ask the customer to repeat.
• Understand and interpret internal Knowledge Base, suggesting improvements and updates.

Required Qualifications:

• 3+ years of experience in technical support or billing support role
• 1+ years technical support or billing support role.
• Demonstrable troubleshooting skills and strong analytical, problem solving and decision-making skills.
• The ability to thrive in a strong team environment focused on providing a consistently high level of customer service in a challenging environment.
• Mathematical basic knowledge and comfortable using Excel
• Azure Fundamentals certification, familiarity with Azure and/or compete cloud products.

If this would be of interest to you, please apply with your latest CV for an immediate review

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.