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MSP Service Delivery Management

MSP Service Delivery Management
MSP Service Delivery Management


We really understand the true skill of Service Delivery Management

We offer candidates from and into MSP’s who are heavily skilled in the implementation, development and operation of ITIL aligned service management processes as well as developing and managing risk management processes (both information security and service management risk).

We recruit Service Managers with comprehensive experience of managing the incident, problem and change processes within an ITIL framework.

A typical skill set:-

- Excellent Service delivered to both on-site and Hosted customers.
- Management of Existing SaaS delivery infrastructure - Windows / IIS / SQL based stack.
- Development of, and project manage implementation of, new SaaS infrastructure - Hyper-V / Server 2012 / SQL2012.
- Develop and deliver training on the enhanced reporting capabilities of the solution.
- Ensure development of ITIL based service management procedures within the business.

People Source is a recruitment partner to Managed Service providers across the UK and Europe, supporting the entire technology hiring strategy. Much of our experience has been within the Defence market and we have an extensive network of contract and permanent DV and SC cleared IT professionals.

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Brian is a superb professional and really knows his industry and client, I would recommend (and have) Brian's services to anyone looking for a fantastic new challenge!

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